Privacy Policy

Last Updated: August 2026

True Cost Construction Consultants (referred to as "we", "us", or "our") operates the website www.truecostconsultants.com.au. We are committed to protecting the privacy and security of your personal and project data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, complete our project intake forms, or engage our independent client-side cost advisory services.

1. Information We Collect

To provide technical scope and budget auditing services, we may collect the following information from you:

  • Personal Contact Details: Your full name, email address, phone number, and mailing address.

  • Project and Commercial Information: Proposed project budget ranges, project geographic locations (suburb/region in Victoria), current project phases, and structural or design concepts.

  • Project Documentation: Documents you explicitly upload or email to us, including builder estimates, architectural plans, engineering drawings, trade cost breakdowns, or builder variation claims.

2. How We Use Your Information

We collect and use your data strictly for legitimate professional purposes, including to:

  • Assess your project parameters and generate transparent, fixed-fee technical proposals.

  • Conduct line-by-line commercial and technical audits of your builder’s estimates or contract variation claims.

  • Send you system-generated onboarding confirmations, project updates, and respond to your direct inquiries.

  • Comply with local Victorian commercial guidelines and our legal auditing frameworks.

We do not sell, rent, trade, or share your personal information or sensitive project blueprints with external third-party marketing companies.

3. Data Security and Storage

Your project files and personal details represent highly sensitive asset information. We employ industry-standard electronic safeguards, encrypted cloud storage platforms, and secure access protocols to prevent unauthorized access, loss, modification, or data breaches.

4. Your Rights and Access

You have the right to request access to the personal information and project data we hold about you, or to request that we correct, update, or completely delete your data from our systems. To make a request, please contact us directly at contact@truecostconsultants.com.au.